Our website was off-line for approximately six hours on 28 March 2007 due to unprecedented demands on our server. Our forum and support area were particularly badly affected by this issue and some posts may have been deleted in the process. This issue may have arisen because of an abuse of our forum and we are investigating this as a matter of priority.
We apologize to all our customers and users of our software for any inconvenience this issue may have caused and will continue to seek to improve our hosting service reliability which consistently delivers 99.5% uptime.
Note that our web store was completely unaffected and remained online throughout this period:
http://store.esellerate.net/2bs/store
Mike de Sousa
2BrightSparks Pte Ltd
www.2brightsparks.com
Power with Ease - Indispensable Utility Software
Before posting, and to avoid disappointment, please read the following:
- This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
- If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.
- If you are entitled to technical support then please submit a support ticket. Please do not post the same question to the forum and also via a support ticket. Once again, 2BrightSparks does not provide technical support via this forum.
Demands on server cause site problems
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mike
- 2BrightSparks Staff
- Posts: 75
- Joined: Thu May 06, 2004 5:02 am