Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Problems with Web Store Resolved

2BrightSparks company news and announcements
Post Reply
mike
2BrightSparks Staff
2BrightSparks Staff
Posts: 75
Joined: Thu May 06, 2004 5:02 am

Problems with Web Store Resolved

Post by mike »

On 28 January our payment processor eSellerate experienced serious network problems which resulted in intermittent store access for several hours.

This was the first occasion in over five years that our web store suffered down time. eSellerate worked hard on the problem and resolved the issue as quickly as possible.

Card payments on our web store are fully operational, however PayPal payments were temporarily suspended because of an integration issue caused by the network problems. eSellerate worked with PayPal and this problem was rectified by 30 January.

Our web store is now back up to full strength:

http://store.esellerate.net/2bs/store

We apologize for any inconvenience these issues may have caused you.

Kind Regards,

Mike de Sousa
2BrightSparks Pte Ltd
www.2brightsparks.com

Power with Ease - Indispensable Utility Software
Post Reply