Serious technical problems arose concerning the allocation of our new IP address during a major server upgrade. This resulted in the failure of our website to resolve in browsers other than by entering our new IP address.
Our website was effectively off-line to the general viewing public for 44 hours due to the failure of our hosting provider to solve this issue promptly. The site is now fully operational.
We apologize to all our users for any inconvenience this may have caused, and are developing procedures that will prevent this reoccurring in the future.
The 2BrightSparks Team
Before posting, and to avoid disappointment, please read the following:
- This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
- If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.
- If you are entitled to technical support then please submit a support ticket. Please do not post the same question to the forum and also via a support ticket. Once again, 2BrightSparks does not provide technical support via this forum.
Serious Service Interruptions Resolved
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- 2BrightSparks Staff
- Posts: 75
- Joined: Thu May 06, 2004 5:02 am