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Comparison does not recognize certain files and folders

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rozsko
Newbie
Newbie
Posts: 2
Joined: Wed Dec 01, 2021 12:42 pm

Comparison does not recognize certain files and folders

Post by rozsko »

Hi,

I just installed the latest and greatest version to evaluate the tool's sync capabilities, and I have to tell you that I am genuinely amazed.
There is one problem though that I can't seem to figure out.
The task is to sync my photos between a local folder (Win10x64) and a NAS share.
Before I run the profile for real, I executed it as a test run and saw some weird entries in the log, where it finds some folders and pictures (~3000) that exist on the NAS, but not on the local drive.
I checked quite a few examples and interestingly, the 99.9% of the files/folders I checked exist on the left too, but for whatever reason they are not recognized by the compare process.
I initially suspected that accented characters in the path or file name are causing the issue, but then I dropped that as I realized the path on the left always contain accented character due to the root folder contains one (Képek).
Can you guys help me to figure this out?

Thanks a lot in advance.
Béla
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 996
Joined: Mon Apr 13, 2015 6:22 am

Re: Comparison does not recognize certain files and folders

Post by Swapna »

Hi,

Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603

If your zip is over 20MB, contact us for alternate instructions, advising the actual size.

Do not post (nor links to) Support Zips on this open forum.

Thank you
rozsko
Newbie
Newbie
Posts: 2
Joined: Wed Dec 01, 2021 12:42 pm

Re: Comparison does not recognize certain files and folders

Post by rozsko »

Thanks for the reply.
I actually took one more and much deeper look, and turned out there were some but very little and barely noticeable differences on the left and right side, so I made some manual correction.
Now I need to make some corrections to the different dates and then I can re-run the sync.
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