Syncback Pro wants to copy everything I just copied - AGAIN

[Vocalpoint]

OK

What am I missing here folks?

First - have two folders (source and destination).

Prior to building out a new profile for these two - I did a bunch of manual copying for about 10 minutes - seeding source DIRECTLY to destination via Robocopy - (about 8GB of data)

I then put together the actual profile - connected everything up and ran a simulation and SB PRO is telling me it wants to copy ALL 8.67GB of files AGAIN - even tho every single file is already there.

2025-11-14_13-22-40.png (12.91 KiB) Viewed 744 times

I cherry picked a few files from each side to ensure I am not seeing thinks - and I am not:

Why is Syncback so insistent to make a copy of a file that is already there?

VP

[Vocalpoint]

Please disregard this post - I figured it out.

Also - why can I not EDIT my posts on this board?

I could not find the edit button at all once I added that first post.

Cheers

VP

[Mosheopod]

So what's the solution? I was about to post the same problem.

[Mosheopod]

I went from Free to Pro with the belief that my having to wait a day for a 1 TB folder to be backed up when its destination already has all its files. Is there a setting that will prevent the file replacements?

[Swapna]

Hi,

Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603

If your zip file is over 20MB, please contact us for alternative instructions and include the actual file size.

Do not post (nor links to) Support Zips on this open forum.

Thank you.