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Date problems with Cloud backups

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hartlenb
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Posts: 10
Joined: Wed Dec 08, 2010 8:48 pm

Date problems with Cloud backups

Post by hartlenb »

I've read several posts about the problems caused by SyncbackPro not being able / allowed to control the date attributes of files as they are copied to the cloud. As far as I can tell there is no single automated answer that addresses all cloud services (Correct?).

Until Synback is able to control the date fields, is there anyway to provide more granular control in the Decisions - Files section (What to do if files are identical but properties or case are different.)? List the attributes that Synback uses to determine if something has changed and then let each profile determine which ones it cares about?

For example: If the name case changes, I would want to update. But if the dates are different I'll assume that it's a cloud issue and won't update.
Swapna
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Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Date problems with Cloud backups

Post by Swapna »

Hi,

Many cloud services (OneDrive, Amazon Drive,Dropbox etc.,) does not allow the last modification date & time of a file to be changed (which SyncBackPro uses by default to detect the differences on both sides). This is the limitation of the cloud service not SyncBackPro. To get around such limitations, SyncBackPro creates/builds a local database (cloud db) to store the details of the files that cannot be stored on the cloud service (i.e. stores the meta-data of the files) and uses this database to identify the file differences on both sides.

If you do not want to use last modification date/time stamps during file comparison then you can enable the option "Ignore file modification date & time changes" under:

Modify > Expert > Compare Options > Date & Time settings page

Note that this option is not available if your profile is a Intelligent Synchronization profile.

Thank you.
henrylw
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Joined: Tue Nov 28, 2017 6:36 pm

Re: Date problems with Cloud backups

Post by henrylw »

I realize that every time I run Syncbackpro to backup files to my Amazon drive, it scans and backs up up almost of the same files again, even though I clearly remember the files never changed, it just keeps backing up the same file, wasting a lot of time. So the solution is to check "Ignore file modification date & time changes"?

I'm using V8.5.26.0
Swapna
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Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Date problems with Cloud backups

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the scan phase to [email protected] for investigation. Enable the option 'Output debug information' from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed, abort the profile run and submit the support zip as per the instructions given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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