Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Suddenly 1 folder gets errors during sync

For technical support visit https://support.2brightsparks.com/
Post Reply
ameagari79
Newbie
Newbie
Posts: 1
Joined: Sat Jul 09, 2016 10:07 pm

Suddenly 1 folder gets errors during sync

Post by ameagari79 »

I have Windows 10, syncback pro version 7.6.8.0

I have a drive on my pc and an external Passport drive. I keep all my media files synced-- pictures, music, books.

Everything has worked great until recently when one very particular folder suddenly won't sync. The folder is within other folders. It's pictures.

Here's a screenshot of some of the errors.

http://imgur.com/7nlj07u

This worked fine up until not long ago. I have been ignoring the errors but decided I better deal with it. Oldest log I have is July 6 but it started before that.

Any idea what could be wrong? All the other folders sync fine. This one is within the same profile. That is, I sync it's parent folder and the parent folder as well as all its sister folders sync properly. Just this one won't. I haven't made any changes that I know of except to change it from read only just a few minutes ago, since I thought maybe that was the problem. Then I realizeed the folders that sync properly are also read only.

If possible, explain it like I am 5? This stuff is not easy to me.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Suddenly 1 folder gets errors during sync

Post by Swapna »

Hi,

The reason for getting the error message "The file could not be checked for changes" is explained in this KB article:

http://support.2brightsparks.com/knowle ... or-changes

which states that “The folder is both on the source/left and destination/right but only the contents of one of them could be scanned”. Because of this, the files in those folders cannot be compared – hence they are skipped. Maybe the user running SyncBackPro does not have permissions to read/access that particular folder or something else is stopping it from being scanned?

In addition, please note that your version of SyncBackPro is outdated. You can download and install the latest version from the link below:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.

After upgrading, please retry the profile run. If the issue persists, send us the Support Zip with debug logs for investigation. Submit a support ticket by using the Contact Support link in this article:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions. Do not post (nor links to) Support Zips on this open forum.

Thank you.
Post Reply