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log keeps on popping up when a file was not copied due to filters

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Neurone
Newbie
Newbie
Posts: 2
Joined: Mon Jun 06, 2016 12:30 pm

log keeps on popping up when a file was not copied due to filters

Post by Neurone »

This is driving me nuts. Everytime I make a change, and SyncBack pro encounters files that it skips as its on a filter e.g, the temporary $abc.docx files that Microsoft Word creates while editing, it treats it as an error and the log pops up with the following message: "The path is on the ignored file list, so it was not saved".

Is there a way of not treating this as an error, and only having the log show up on truly important errors?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: log keeps on popping up when a file was not copied due to filters

Post by Swapna »

Hi,

Could you please submit a support ticket for the profile in-question and the screen shot of Modify > Simple > 'Change Filter' settings page by using the Contact Support links in this article and attach the support zip file for further investigation.

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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