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Network connection works with Test button but not when running job

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simonmason
Newbie
Newbie
Posts: 6
Joined: Sun Jan 25, 2009 2:11 pm

Network connection works with Test button but not when running job

Post by simonmason »

I have a Synology NAS that I backup a lot of my files to. I have jobs in Syncback Pro that accomplish this. Many times the job fails and is unable to connect to the NAS. I have put all of the network credentials into the Network login screen.

On the occasions that the job fails, if I go into modify network and click the Test button I get the Success pop-up. Then if I run the job it works fine.

I am confused - if Syncback is able to test the connection through the modify screen, why isn't it able to connect to the NAS when running the job?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Network connection works with Test button but not when running job

Post by Swapna »

Hi,

If the issue occur again, please submit a support zip with debug logs for the profile in-question by using the Contact Support links in this article and attach the support zip file for further investigation:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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