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Connexion issue using FTPS sync profile

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qcha
Newbie
Newbie
Posts: 1
Joined: Wed Nov 23, 2016 1:20 pm

Connexion issue using FTPS sync profile

Post by qcha »

Hello everyone,

I am trying to sync a content on a my computer(Windows 10) to a FTP server (NAS Dlink 320LW) using a FTPS security.

While executing the sync, there are a lot a connexion / deconnexion, and finally, after abotu 15 min, the profile stop, syncbackpro do not manage to establish another connexion.

Here is the SyncBackPro log (sorry it is in French...) :
"22/11/2016 23:16:49","1","A propos","SyncBackPro V7.3.10.0 Fichier suivi",0,"O"
"22/11/2016 23:16:49","1","Nom du Profil","sauvegarde",0,"O"
"22/11/2016 23:16:49","1","Type","Miroir",0,"O"
"22/11/2016 23:16:49","1","Nom d'utilisateur","PC-QUENTIN\Quentin",0,"O"
"22/11/2016 23:16:49","1","Nom de l'ordinateur","PC-QUENTIN",0,"O"
"22/11/2016 23:16:49","1","Source","D:",0,"O"
"22/11/2016 23:16:49","1","FTP","\xxxxx\",0,"O"
"22/11/2016 23:16:49","1","Serveur FTP","FTP est dans un serveurFTP xxxxxxxxxxxxxxxxxxxxxxxxxxx",0,"O"
"22/11/2016 23:16:49","1","Sans surveillance","Oui",0,"O"
"22/11/2016 23:16:49","1","Evènement","Manuel",0,"O"
"22/11/2016 23:16:49","1","Type d'unité","Fixé",0,"O"
"22/11/2016 23:16:49","1","Nom de Volume","Sauvegarde",0,"O"
"22/11/2016 23:16:49","1","Numéro de série du volume","40E5-C3B9",0,"O"
"22/11/2016 23:16:49","1","Longueur d'élément maximum","255",0,"O"
"22/11/2016 23:16:49","1","Propriétés","Casse Préservée, Respectez la casse, Unicode, ACLs, Compression Supportée, Supporte les quotas disques, Supporte les fichiers à trous, Supporte les points d'analyse, Supporte l'identifiant unique, Supporte les systèmes de fichiers chiffrés, Supporte les Flux Nommés, Supporte les Attributs Etendus, Supporte les hard Links, Supporte l'ouverture par l'ID du fichier, Supporte les transactions, Supporte le Journal USN",0,"O"
"22/11/2016 23:16:49","1"," Format ","NTFS",0,"O"
"22/11/2016 23:16:49","1","Espace disque libre","106299MB",0,"O"
"22/11/2016 23:16:49","1","Type d'unité","FTP",0,"O"
"22/11/2016 23:16:49","1","Type de serveur FTP","PureFTPd - 215 UNIX Type: L8
",0,"O"
"22/11/2016 23:16:49","1"," Format ","FTP",0,"O"
"22/11/2016 23:28:41","0","[Ne peut pas questionner l'utilisateur]","Echec lors de l'examen des fichiers: L'exécution du profil a échoué car la connexion au serveur FTP a été perdue et n'a pas pu être rétablie.",9,"N"
"22/11/2016 23:28:41","1","Examen Démarré","22/11/2016 23:16:49",0,"O"
"22/11/2016 23:28:41","1","Heure de démarrage du profil","22/11/2016 23:16:46",0,"O"
"22/11/2016 23:28:41","1","Heure de fin du profil","22/11/2016 23:28:41",0,"O"
"22/11/2016 23:28:41","1","Erreur critique","Echec lors de l'examen des fichiers: L'exécution du profil a échoué car la connexion au serveur FTP a été perdue et n'a pas pu être rétablie.",8,"E"
"22/11/2016 23:28:41","1","Résultat","Abandonné",0,"O"
"22/11/2016 23:28:41","1","Abandon utilisateur ou la limite de temps du profil a été atteinte","Oui",8,"E"

Here is the associated log of my NAS 320LW:

Nov 22 23:28:41 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:28:01 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:28:01 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:27:54 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:27:17 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:27:17 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:27:10 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:26:33 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:26:33 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:26:26 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:25:48 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:25:48 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:25:41 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout

[....]

Nov 22 23:16:49 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:16:49 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:16:45 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:16:24 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:16:24 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:16:17 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:15:37 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:15:36 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
Nov 22 23:15:33 dlink-14B376 FTP: FTP server: qcha[xx.xxx.xxx.xx] Logout
Nov 22 23:15:01 dlink-14B376 FTP: FTP server: qcha user logged in from xx.xxx.xxx.xx over SSL/TLS
Nov 22 23:15:01 dlink-14B376 FTP: FTP server: SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher
I tested several things :
- SyncBackPro software is allowed in the Windows Firewall
- There are no problems using a simple connexion to the NAS (whitout FTPS security). The profile finished without limit of time or data amount.
- There are no problems using FileZilla with the FTPS security.

I have no more ideas... can you help me ?
Kostas
2BrightSparks Staff
2BrightSparks Staff
Posts: 368
Joined: Thu Sep 18, 2014 2:08 am

Re: Connexion issue using FTPS sync profile

Post by Kostas »

Hi,

The log you've posted indicates that you are using SyncBackPro V7.3.10.0 which is more than a year old (current version is V7.6.45.0). You should download and install the latest version from http://www.2brightsparks.com/download-syncbackpro.html and try running your profile again.

If you are still having problems after the update then please submit a support ticket for the profile in-question by using the Contact Support links in this article and attach the support zip file for further investigation.

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thanks,
Kostas
[2bs]
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