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Syncback and 2017

For technical support visit https://support.2brightsparks.com/
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olihar
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Syncback and 2017

Post by olihar »

Something happened when year changed from 2016 to 2017, now Syncback wants to upload pretty much every file to Amazon Cloud drive again.

Given the fact how amazingly slow SyncBack has gone with Amazon Cloud drive this would take 300 million years to upload again.

There is no need to upload again, all the files are still on Amazon Cloud drive, seems to be a bug in SyncBack.
AmazonDriveSyncBack2017.JPG
AmazonDriveSyncBack2017.JPG (23.5 KiB) Viewed 4477 times
olihar
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Re: Syncback and 2017

Post by olihar »

AmazonDriveSyncBack2017_sc.JPG
AmazonDriveSyncBack2017_sc.JPG (23.06 KiB) Viewed 4474 times
Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Syncback and 2017

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the scan phase for further investigation. To do this, enable Output debug information from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed abort the profile run and submit the support zip as per the instructions given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
olihar
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Re: Syncback and 2017

Post by olihar »

Swapna wrote:Hi,

Please submit a support zip with debug logs of the scan phase for further investigation. To do this, enable Output debug information from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed abort the profile run and submit the support zip as per the instructions given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
It is 310 MB. Please send me contact email I cant send a download link.
Swapna
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Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Syncback and 2017

Post by Swapna »

Hi,

Please send a support ticket for this issue to [email protected], so that we can provide instructions on how to upload the zip to our FTP server.

Thank you.
olihar
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Re: Syncback and 2017

Post by olihar »

Swapna wrote:Hi,

Please send a support ticket for this issue to [email protected], so that we can provide instructions on how to upload the zip to our FTP server.

Thank you.
done
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