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Fast email backup broken with V7.6.45.0 & V7.6.36.0

For technical support visit https://support.2brightsparks.com/
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ajs
Experienced
Experienced
Posts: 30
Joined: Sun Oct 25, 2009 8:57 pm

Fast email backup broken with V7.6.45.0 & V7.6.36.0

Post by ajs »

Have recently updated to V7.6.45.0 I discovered that all my email backups were doing the full slow scan as opposed to the normal fast scan, I downgraded to V7.6.36.0 (which I had downloaded but never got around to installing) and the same thing happened, I then downgraded to V7.6.8.0 which fixed the problem.

This is a important issue for me a slow scan takes 10's of minutes and is very likely to fail.

Andrew.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Fast email backup broken with V7.6.45.0 & V7.6.36.0

Post by Swapna »

Hi,

Please submit support zip of the profile in-question with V7.6.45.0 and V7.6.8.0 for further investigation. Full instructions to create and submit a support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
ajs
Experienced
Experienced
Posts: 30
Joined: Sun Oct 25, 2009 8:57 pm

Re: Fast email backup broken with V7.6.45.0 & V7.6.36.0

Post by ajs »

It may be sometime before I can reinstall V7.6.45.0 to reproduce the problem and produce the support zip file.

I suspect that the problem may be caused if you force a rescan which then gets stuck on even after a successful full scan.

Andrew.
ajs
Experienced
Experienced
Posts: 30
Joined: Sun Oct 25, 2009 8:57 pm

Re: Fast email backup broken with V7.6.45.0 & V7.6.36.0

Post by ajs »

This is fixed in V7.6.64.0.

Thanks,
Andrew.
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