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Scanning to cloud (GDrive)

For technical support visit https://support.2brightsparks.com/
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cmcruz007
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Joined: Fri Jun 11, 2010 8:18 am

Scanning to cloud (GDrive)

Post by cmcruz007 »

One question. If I have this structure...

FOLDER1
subfolder 1.1
subfolder 1.2
subfolder 1.3
subfolder 1.4
subfolder 1.xxx

In source path, I check FOLDER1, and in "File and folder selection", only I check 1.3 for example.

My question is, why when checking the differences, read all the folders (1.1, 1.2, 1.3, 1.xxx)? You should read only folder 1.3.

Why?

Thanks
Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Scanning to cloud (GDrive)

Post by Swapna »

Hi,

Please disable the option "Retrieve a list of all the files and folders then filter" under:

Modify > Expert > Cloud > Advanced settings page

and retry the profile run to see if it helps to resolve the issue. You can refer to the contextual Help for more details about this option (press Help button with Cloud > Advanced page opened).

Thank you.
cmcruz007
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Joined: Fri Jun 11, 2010 8:18 am

Re: Scanning to cloud (GDrive)

Post by cmcruz007 »

It does not work. That is the actual configuration, but it reads the full top folder. Is there a way to force the scans with the actual filters?
Swapna
2BrightSparks Staff
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Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Scanning to cloud (GDrive)

Post by Swapna »

Hi,

Could you please submit a support zip (with debug logs) and a screen shot showing your file/folder selections for further investigation. Full instructions to create and submit a support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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