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Unable to backup Yahoo email

For technical support visit https://support.2brightsparks.com/
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RChadwick
Newbie
Newbie
Posts: 3
Joined: Thu Apr 27, 2017 1:25 am

Unable to backup Yahoo email

Post by RChadwick »

During setup, it says it has a good connection to the server, and it looks like it even starts to backup, but it eventually fails with:

Failed to scan files: Cannot scan email (\Inbox\): Rebuilding email cache failed: A connection attempt failed
because the connected party did not properly respond after a period of time, or established connection
NativeErrorCode: 10060 (Backup Email)

Any idea what's going on?
RChadwick
Newbie
Newbie
Posts: 3
Joined: Thu Apr 27, 2017 1:25 am

Re: Unable to backup Yahoo email

Post by RChadwick »

I'm still having the problem. The accounts on my own server work fine, but the Yahoo account isn't working. I've tried it about 20-30 times, and have managed to actually download some emails, but the task never completes properly. Every 10 tries or so, I get a try where I get a number of emails.
Any ideas? Does anyone have Yahoo email backup working for them?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Unable to backup Yahoo email

Post by Swapna »

Hi,

Could you please submit a support zip (with debug logs) for further investigation. Full instructions to create and submit a support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
RChadwick
Newbie
Newbie
Posts: 3
Joined: Thu Apr 27, 2017 1:25 am

Re: Unable to backup Yahoo email

Post by RChadwick »

The file is 1.28MB, so should be Ok. Where do I send it to?
cliffhanger
Expert
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Posts: 606
Joined: Tue May 31, 2011 5:59 pm

Re: Unable to backup Yahoo email

Post by cliffhanger »

Hint - use the Contacting Support hyperlink in the KB article :wink:
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