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Unable to sync photos to Google drive

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LaryW
Knowledgeable
Knowledgeable
Posts: 25
Joined: Wed Mar 22, 2017 6:53 pm

Unable to sync photos to Google drive

Post by LaryW »

I've been testing using Google Drive to sync photos from my computer. All in all it has worked OK without any errors until today.

I had several hundred to sync but 50 failed. I re-ran the sync 2 times and the same 50 failed to sync. There were all photos that I'd already synced but I had made changes on my computer to the file in the metadata.

Anyone know how to read the error message in the log so I can figure out why?
Kostas
2BrightSparks Staff
2BrightSparks Staff
Posts: 368
Joined: Thu Sep 18, 2014 2:08 am

Re: Unable to sync photos to Google drive

Post by Kostas »

Hi,

You'll have to generate a Support Zip with debug log for your profile and send it over to us for further investigation.

Submit a support ticket by using the Contact Support in the below link in this article and attach the zip.
http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thanks,
Kostas
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LaryW
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Posts: 25
Joined: Wed Mar 22, 2017 6:53 pm

Re: Unable to sync photos to Google drive

Post by LaryW »

Thank you. Just sent the support request with zip
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