Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Backup files from Smartphone to PC

For technical support visit https://support.2brightsparks.com/
Post Reply
daandi
Newbie
Newbie
Posts: 8
Joined: Sun Apr 01, 2007 3:14 pm

Backup files from Smartphone to PC

Post by daandi »

Hello,

I have a Galaxy S6 and a windows 7 PC. I can connect the Galaxy via USB to my PC, can access it via the file manager, but can not connect the drive with SyncBackPro to setup and run backups.

Backup via WiFi and Touch seem to be very slow, why can I not use the fast USB connection?

Andreas
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Backup files from Smartphone to PC

Post by Swapna »

Hi,

Please create an MTP protocol in SyncBackPro to backup files from Smartphone to PC. Read this forum post for additional details:

viewtopic.php?t=12295&p=47075#p47075

Thank you.
daandi
Newbie
Newbie
Posts: 8
Joined: Sun Apr 01, 2007 3:14 pm

Re: Backup files from Smartphone to PC

Post by daandi »

Thank you, that worked perfect. Easy and fast backup...
Post Reply