Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

OneDrive API for business sync photos continuously

For technical support visit https://support.2brightsparks.com/
Post Reply
michele.scapini
Newbie
Newbie
Posts: 4
Joined: Mon Nov 27, 2017 6:46 am

OneDrive API for business sync photos continuously

Post by michele.scapini »

we have an office 365 subscription and we use the onedrive space to make a offsite backup of our fileserver.

to make this backup we use syncback pro 7 and for 2 year all work like a charm

in the last 2 month there are some issues. the replica job copies every time all the photos because it recognize that they are different (in the timestamp) and fail to copy file over 250mb.

in the past this limit was higher but I do not remember the exact size.

can you help me?

thanks

Michele
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: OneDrive API for business sync photos continuously

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you
michele.scapini
Newbie
Newbie
Posts: 4
Joined: Mon Nov 27, 2017 6:46 am

Re: OneDrive API for business sync photos continuously

Post by michele.scapini »

ok thank you

I have enabled the debug mode.
the profile will put me 2 days to complete (so many photos and upload bass bandwidth), when it's finished I'll send it all

Michele
michele.scapini
Newbie
Newbie
Posts: 4
Joined: Mon Nov 27, 2017 6:46 am

Re: OneDrive API for business sync photos continuously

Post by michele.scapini »

Swapna wrote:Hi,

Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you
i create the zip file, it is about 65 MB how can I send it?

thanks
Michele
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: OneDrive API for business sync photos continuously

Post by Swapna »

Hi,

We have answered via your parallel support ticket

Thank you.
Post Reply