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SyncBackPro V8.5.5.0 - Profiles won't import

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BrianLogan
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Joined: Sat Dec 16, 2017 5:56 pm

SyncBackPro V8.5.5.0 - Profiles won't import

Post by BrianLogan »

SyncBackPro V8.5.5.0 (x64)
Windows 10 Pro (x64), Version 1709, OS Build 16299.125

I exported the profiles from V7 32-bit version of SyncBackPro and uninstalled.
I then piad for the upgrade to V8 and downloaded and installed the 64-bit version, which turned out to be V8.3.something and I was prompted to update to V8.5.5.0. So I updated to that version.

I tried to import my profiles with Profiles -> Import Profile. I selected all of them in the dialogue box that appeared and clicked open. The dialogue box went away, but nothing was imported. I've imported profiles before in previous versions so know that it worked previously. I also tried to just import one profile. Still didn't work. Also tried a reboot.

What's going on?

Brian
Swapna
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Re: SyncBackPro V8.5.5.0 - Profiles won't import

Post by Swapna »

Hi,

Please read to this KB article for the steps to import your profiles into SyncBackPro:

http://support.2brightsparks.com/knowle ... to-another

If you have group profiles to import then refer to ‘An easier Import method with Groups’ sections of the above article for more details.

Thank you.
BrianLogan
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Re: SyncBackPro V8.5.5.0 - Profiles won't import

Post by BrianLogan »

Hi,

Thanks for your reply. I already knew how to import profiles as I'd done it previously when I had to reinstall Windows. As I mentioned in another post, installing V8.5.5.0 32-bit cured it and the profiles immediately imported as expected.

Brian
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