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SyncBackPro V8.5.5.0 - 27 days left to purchase Updgrade Assurance

For technical support visit https://support.2brightsparks.com/
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BrianLogan
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SyncBackPro V8.5.5.0 - 27 days left to purchase Updgrade Assurance

Post by BrianLogan »

SyncBackPro V8.5.5.0 (x64)
Windows 10 Pro (x64), Version 1709, OS Build 16299.125

So I updated to V8 and now I have this advert in the status bar saying "27 days left to purchase Upgrade Assurance." How do I get rid of it? It's very annoying and I don't want Upgrade Assurance, so I'm not going to pay for it just to get rid of the advert. I've already paid for SyncBackPro. There shouldn't be adverts that I can't get rid of.

Brian
Swapna
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Re: SyncBackPro V8.5.5.0 - 27 days left to purchase Updgrade Assurance

Post by Swapna »

Hi,

The message:

“27 days left to purchase Upgrade Assurance”

is referring to another subscription product we are offering. You can read more about it here:

http://support.2brightsparks.com/knowle ... -assurance

Upgrade Assurance subscribers will get future major version upgrades for free and will get priority support as long as they stay subscribed.

This message is to inform that you have 27 days left to purchase the optional Upgrade Assurance, and it will be automatically removed after the offer period is ended (i.e. after 30 days).

Thank you.
BrianLogan
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Re: SyncBackPro V8.5.5.0 - 27 days left to purchase Updgrade Assurance

Post by BrianLogan »

Hi,

Yes, I was made aware of what it was when I paid to upgrade to V8. I was offered Upgrade Assurance at that time but didn't want it. Now I have to put up with an advert for a paid feature I don't want for 27 days. There should be a way to permanently dismiss the message as I definitely don't want it.

Brian
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Re: SyncBackPro V8.5.5.0 - 27 days left to purchase Updgrade Assurance

Post by Swapna »

Hi,

I will pass your request to the relevant department for their consideration.

Thank you.
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