Hi ,
We are using Mirror profile to Copy 1000 plus files from Source (Network location) to destination (Cloud Box location) . We faced a issue as below :
There were 2 files with same name in 2 different folders but after profile run those were incorrectly copied to it’s different folders and not to their respective folders. Can you tell us why?
Is this issue fixed in Version 8
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Issue in Mirror Profile
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AlpitaR
- Newbie
- Posts: 6
- Joined: Wed Dec 27, 2017 5:02 pm
Re: Issue in Mirror Profile
Also we keep on getting below error after completion ofmirror profile run.
Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again
Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again
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Swapna
- Expert
- Posts: 1020
- Joined: Mon Apr 13, 2015 6:22 am
Re: Issue in Mirror Profile
Hi,
Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.
Full instructions for creating and submitting the support zip are given here:
http://support.2brightsparks.com/knowle ... ation-file
If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!
Do not post (nor links to) Support Zips on this open forum.
Thank you.
Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.
Full instructions for creating and submitting the support zip are given here:
http://support.2brightsparks.com/knowle ... ation-file
If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!
Do not post (nor links to) Support Zips on this open forum.
Thank you.
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AlpitaR
- Newbie
- Posts: 6
- Joined: Wed Dec 27, 2017 5:02 pm
Re: Issue in Mirror Profile
Hi Swapna,
Not sure if we can share the zip file. But when we click on Errors, in most of the cases below error is looged:
Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again.
Also we need to upgrade the version of Syncbackpro. Currently we are using V7.3 Could you pleas suggest which is the most stable version?
Not sure if we can share the zip file. But when we click on Errors, in most of the cases below error is looged:
Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again.
Also we need to upgrade the version of Syncbackpro. Currently we are using V7.3 Could you pleas suggest which is the most stable version?
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Swapna
- Expert
- Posts: 1020
- Joined: Mon Apr 13, 2015 6:22 am
Re: Issue in Mirror Profile
Hi,
Please test with SyncBackPro V8.5.5.0 release version to see if it helps? You can download and install V8 from here:
http://www.2brightsparks.com/assets/sof ... _Setup.exe
Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.
Thank you
Please test with SyncBackPro V8.5.5.0 release version to see if it helps? You can download and install V8 from here:
http://www.2brightsparks.com/assets/sof ... _Setup.exe
Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.
Thank you
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AlpitaR
- Newbie
- Posts: 6
- Joined: Wed Dec 27, 2017 5:02 pm
Re: Issue in Mirror Profile
Could you let me know if it is a 32bit or 64 bit version?
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Swapna
- Expert
- Posts: 1020
- Joined: Mon Apr 13, 2015 6:22 am
Re: Issue in Mirror Profile
Hi,
That download link is for 32-bit version. You can download 32-bit or 64-bit version from our downloads page:
https://www.2brightsparks.com/download-syncbackpro.html
If you wish to migrate from 32-bit to 64-bit version then read this KB article for more details:
http://support.2brightsparks.com/knowle ... backpro-se
Thank you.
That download link is for 32-bit version. You can download 32-bit or 64-bit version from our downloads page:
https://www.2brightsparks.com/download-syncbackpro.html
If you wish to migrate from 32-bit to 64-bit version then read this KB article for more details:
http://support.2brightsparks.com/knowle ... backpro-se
Thank you.
-
AlpitaR
- Newbie
- Posts: 6
- Joined: Wed Dec 27, 2017 5:02 pm
Re: Issue in Mirror Profile
Thanks for the quick reply Swapna.