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Issue in Mirror Profile

For technical support visit https://support.2brightsparks.com/
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AlpitaR
Newbie
Newbie
Posts: 6
Joined: Wed Dec 27, 2017 5:02 pm

Issue in Mirror Profile

Post by AlpitaR »

Hi ,
We are using Mirror profile to Copy 1000 plus files from Source (Network location) to destination (Cloud Box location) . We faced a issue as below :
There were 2 files with same name in 2 different folders but after profile run those were incorrectly copied to it’s different folders and not to their respective folders. Can you tell us why?

Is this issue fixed in Version 8
AlpitaR
Newbie
Newbie
Posts: 6
Joined: Wed Dec 27, 2017 5:02 pm

Re: Issue in Mirror Profile

Post by AlpitaR »

Also we keep on getting below error after completion ofmirror profile run.

Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Issue in Mirror Profile

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
AlpitaR
Newbie
Newbie
Posts: 6
Joined: Wed Dec 27, 2017 5:02 pm

Re: Issue in Mirror Profile

Post by AlpitaR »

Hi Swapna,
Not sure if we can share the zip file. But when we click on Errors, in most of the cases below error is looged:
Failed to copy from Source : The file has been created by something else since the profile started. Please run the profile again.

Also we need to upgrade the version of Syncbackpro. Currently we are using V7.3 Could you pleas suggest which is the most stable version?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Issue in Mirror Profile

Post by Swapna »

Hi,

Please test with SyncBackPro V8.5.5.0 release version to see if it helps? You can download and install V8 from here:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.

Thank you
AlpitaR
Newbie
Newbie
Posts: 6
Joined: Wed Dec 27, 2017 5:02 pm

Re: Issue in Mirror Profile

Post by AlpitaR »

Could you let me know if it is a 32bit or 64 bit version?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Issue in Mirror Profile

Post by Swapna »

Hi,

That download link is for 32-bit version. You can download 32-bit or 64-bit version from our downloads page:

https://www.2brightsparks.com/download-syncbackpro.html

If you wish to migrate from 32-bit to 64-bit version then read this KB article for more details:

http://support.2brightsparks.com/knowle ... backpro-se

Thank you.
AlpitaR
Newbie
Newbie
Posts: 6
Joined: Wed Dec 27, 2017 5:02 pm

Re: Issue in Mirror Profile

Post by AlpitaR »

Thanks for the quick reply Swapna.
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