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Socket errors Backblaze B2

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keithl
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Posts: 10
Joined: Sun Jan 17, 2016 9:08 pm

Socket errors Backblaze B2

Post by keithl »

I have some large backups with large (20-30GB) files and get a fair amount of socket errors:

Failed to copy from Source : Socket error 10054: Socket Error # 10054

Failed to copy from Source : Socket error 10060: Socket Error # 10060

Is this just the nature of using public Internet to move large files?
Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Socket errors Backblaze B2

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of your profile run to [email protected] for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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