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Skip scanning excluded folders on Onedrive

For technical support visit https://support.2brightsparks.com/
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prameshp
Newbie
Newbie
Posts: 1
Joined: Sat Jan 27, 2018 6:24 pm

Skip scanning excluded folders on Onedrive

Post by prameshp »

Hi

I currently have syncback pro set up to backup my documents from onedrive every night and have chosen to exclude my music folder however i've noticed that every time the profile runs it still scans the entire music folder which takes quite long. I have also applied the filter to not copy the music folder but it still scans it every time.

Is there a way of telling syncback to completely ignore the music folder to reduce the scanning time.

Thanks
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Swapna
Expert
Expert
Posts: 1020
Joined: Mon Apr 13, 2015 6:22 am

Re: Skip scanning excluded folders on Onedrive

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of the profile run to [email protected] for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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