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SyncbackPro want to delete target

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[email protected]
Newbie
Newbie
Posts: 1
Joined: Thu Apr 05, 2018 6:01 am

SyncbackPro want to delete target

Post by [email protected] »

After updating to latest release, i have problems with intelligent sync. When i start the process, it reads both folders, but it says that target folder is empty, and then it want to delete all files in source. I have tried several new profiles, and altso tried to sync against one drive for business, but still the same.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: SyncbackPro want to delete target

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the scan phase for further investigation. To do this, enable 'Output debug information' from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed abort the profile run and submit the support zip as per the instructions given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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