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User aborted or the profile run-time limit was reached

For technical support visit https://support.2brightsparks.com/
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mergs
Newbie
Newbie
Posts: 1
Joined: Sat Apr 07, 2018 10:51 pm

User aborted or the profile run-time limit was reached

Post by mergs »

I'm trying to download a nightly SVN repo tarball via FTP which is > 1.5GB in size. I'm getting this error "User aborted or the profile run-time limit was reached" every time my profile runs.

Source: FTP server
Dest: USB 3.0 drive H:
Running on Windows 8.1 using SyncBackPro 8.5.33 (this is the latest version as of today)
Global Settings, FTP settings are set to defaults.

Looking for a solution so that I can have this tarball backed up to my external drive in case of disaster.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: User aborted or the profile run-time limit was reached

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run for further investigation. To do this, enable 'Output debug information' from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed abort the profile run and submit the support zip as per the instructions given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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