Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

User aborted or the profile run-time limit was reached

For technical support visit
Post Reply
Posts: 2
Joined: Sat Apr 07, 2018 10:51 pm

User aborted or the profile run-time limit was reached

Post by mergs »

I'm trying to download a nightly SVN repo tarball via FTP which is > 1.5GB in size. I'm getting this error "User aborted or the profile run-time limit was reached" every time my profile runs.

Source: FTP server
Dest: USB 3.0 drive H:
Running on Windows 8.1 using SyncBackPro 8.5.33 (this is the latest version as of today)
Global Settings, FTP settings are set to defaults.

Looking for a solution so that I can have this tarball backed up to my external drive in case of disaster.
Posts: 1020
Joined: Mon Apr 13, 2015 6:22 am

Re: User aborted or the profile run-time limit was reached

Post by Swapna »


Please submit a support zip with debug logs of the profile run for further investigation. To do this, enable 'Output debug information' from Preferences menu and run the profile in manual mode (ctrl + R). When the Differences Window is displayed abort the profile run and submit the support zip as per the instructions given here: ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
Post Reply