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OneDrive business constant Throttling request

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jvalks
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Joined: Tue Nov 07, 2017 12:50 pm

OneDrive business constant Throttling request

Post by jvalks »

Hi,

Since yesterday it's impossible to use SyncBackPro to copy data to a OneDrive for Business account. I constantly getting: Cloud Service is throttling request... I never have seen this problem before....

Any ideas??
jvalks
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Posts: 2
Joined: Tue Nov 07, 2017 12:50 pm

Re: OneDrive business constant Throttling request

Post by jvalks »

These kinds of errors are popping up:

4/11/2018 12:50:18 PM
\10\10.doc
Error: Failed to copy from Source : generalException: An unspecified error has occurred.

4/11/2018 12:52:40 PM
\10\11-11-14_declaratie M. Legtenberg_Sanders.pdf
Error: Failed to copy from Source : generalException: An unspecified error has occurred.
littletinymonkey
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Posts: 1
Joined: Sun Apr 15, 2018 2:13 am

Re: OneDrive business constant Throttling request

Post by littletinymonkey »

I'm just replying to add that I'm experiencing the same problem, unfortunately.
pdacka
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Posts: 1
Joined: Mon Apr 16, 2018 5:17 am

Re: OneDrive business constant Throttling request

Post by pdacka »

I have the same problem!
Please fix it.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: OneDrive business constant Throttling request

Post by Swapna »

Hi,

Last week, we experienced the same issue (HTTP/1.1 500 Internal Server Error) when backing-up to OneDrive for Business or SharePoint server. And we have contacted OneDrive support for assistance. Please refer to this thread:

https://github.com/OneDrive/onedrive-ap ... issues/832  

However, this morning we were able to upload large files to the server without any issues, so it looks like the problem is resolved. 

Are you running any other parallel file uploads/downloads via another SyncBackPro profile, 3rd party app or web UI to the same OneDrive account when the current profile is running? If yes, please stop the parallel uploads and see if it helps? If the problem persists, please wait for a day and retry again. 

Thank you.
morles
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Posts: 5
Joined: Thu Nov 09, 2017 8:29 am

Re: OneDrive business constant Throttling request

Post by morles »

!!!!!!!!!!!!!!not resolved.

From version V8.5.26.0 ... it will constantly throttle when the Office365 tenant is a "bit busy".... while this is a Microsoft limit, SyncBackPro manages it poorly. the timer is too long and the request will eventually fail the request. each failed request will assume the file is gone from OneDrive fo business and trigger "Delete from left" ... left by itself, on a busy day, SyncBackPro will destroy masses of onsite data. It needs to degrade better than that.

previous versions throttling seems significantly more reliable, i guess because it was more aggressive and more likely to get a result. but risk of incorrect "delete from left" were still possible, but less likely.

in addition, i believe a separate issue to above, an no doubt due to a Microsoft update, delta sync no longer works (at least 6-8 weeks it stopped working). SyncBackPro will do a FULL SCAN every time... with the throttling... most simple jobs take +24 hours to run and results are complete rubbish with incorrect "Delete from left"

Unfortunately, SyncBackPro needs significant improvements to be viable for use with OneDrive for business. i have been patiently waiting, currently have 4x useless licenses and a couple of angry clients because the solution i offered failed miserably.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: OneDrive business constant Throttling request

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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