Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Amazon Drive

For technical support visit https://support.2brightsparks.com/
Post Reply
hartlenb
Enthusiastic
Enthusiastic
Posts: 10
Joined: Wed Dec 08, 2010 8:48 pm

Amazon Drive

Post by hartlenb »

I'm running SBP v7.12.12.0. About six weeks ago, my download from Amazon stopped working (scheduled jobs never completed, blew through almost 2TB of download data). I disabled the profile as I didn't have time to look at the problem until today.

- there's no issue with downloading from Amazon Drive directly (500MB in seconds)
- Syncback is able to complete simulations of the profiles without issue
- Running the same profile live shows bandwidth varying in Bps and Kps ranges. I let the profile run for 30 mins before cancelling... unable to download two jpg that are collectively just over 2MBs.

Thanks in advance for any assistance...

My Cloud->Advanced settings for the profile are (and have been) as shown below:
(btw - I did try to search on "Amazon Drive" but apparently these words are ignored because they are too common ???)
SBP Amazon Drive Settings.JPG
SBP Amazon Drive Settings.JPG (84.69 KiB) Viewed 1752 times
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Amazon Drive

Post by Swapna »

Hi,

Unfortunately, technical support and updates for Pro V7 is officially ended on December 1st 2017. You can refer to our support policy here:

http://support.2brightsparks.com/knowle ... ort-policy

If you wish you can evaluate SyncBackPro V8 which we offer a free 30-days evaluation period to see if it resolves your issue. Before you upgrade to SyncBack V7, please read the last section of this article (Re: "I am using V5/V6 but would like to try V7....") to backup a copy of your profiles to ensure you have a backup in case of mishaps.

http://support.2brightsparks.com/knowle ... 7-upgrades

You can download the latest version of Pro V8 from here:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

If the problem persists, please submit a support zip with debug logs of the profile run for further investigation. Full instructions are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you
Post Reply