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On OneDrive, SyncBack doesn't find the files

For technical support visit https://support.2brightsparks.com/
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toniodelyon
Newbie
Newbie
Posts: 2
Joined: Wed Jun 27, 2018 8:15 pm

On OneDrive, SyncBack doesn't find the files

Post by toniodelyon »

Hello
When I do a back up, SyncBack finds no files. But there are files in my OneDrive folders and I have to copy all again and again.
Why ? And How to change that ?
Regards
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: On OneDrive, SyncBack doesn't find the files

Post by Swapna »

Hi,

Are you backing-up files to/from local OneDrive folder on Windows 10?

If yes, the problem is related to the recent OneDrive changes in Windows 10 fall creators update. Please un-tick the option "Ignore NTFS junction points (reparse points)" from:

Modify profile > Expert > Compare Options > Attribute settings page

and retry the profile run to see if it works?

Thank you.
toniodelyon
Newbie
Newbie
Posts: 2
Joined: Wed Jun 27, 2018 8:15 pm

Re: On OneDrive, SyncBack doesn't find the files

Post by toniodelyon »

Hello
No, it is not from this folder but from different folders on my W10 PC.
It seems to do not see the files on OneDrive.
I think I have made changes on my folders on onedrive.
When I start the profile, it shows 0 files but I have many files.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: On OneDrive, SyncBack doesn't find the files

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... les/213970

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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