Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

FTP -> NAS drive Backup / Time Trigger Problem

For technical support visit https://support.2brightsparks.com/
Post Reply
Wolly
Newbie
Newbie
Posts: 2
Joined: Mon Jul 09, 2018 8:07 am

FTP -> NAS drive Backup / Time Trigger Problem

Post by Wolly »

Hi all,

I have a problem with the automatic execution of a profile.

The profile makes once a day at 01:00 clock a backup of an FTP server to a NAS drive.

If I run the profile manually, everything works. But if it is activated by the time trigger, then no connection to the network drive can be established.

The software is running on a Windows 2016 server.

I have also run another backup profile on a normal win 10 pc on the same network drive. This is always done correctly.

What do I need to change? I have already added the registry entry.

Thx to all
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTP -> NAS drive Backup / Time Trigger Problem

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... les/213970

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
Post Reply