Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

eMail log fails just on cloud profiles

For technical support visit https://support.2brightsparks.com/
Post Reply
victory
Newbie
Newbie
Posts: 1
Joined: Fri Jul 27, 2018 9:44 pm

eMail log fails just on cloud profiles

Post by victory »

Ver. 8.5.62.0 32 bits

Hi.
I have set a few profiles to backup to a NAS Server and
I have set two profiles to backup to Google Drive (Gsuite) and authorized Syncback into GDrive

Both types of profiles works perfectly

Then I configured the "log to mail" options. I set it up to use a gmail account (The same as the GDrive storage) and authorized it

The problem is that the profiles that don´t backup to cloud work perfectly and send email logs.
But the profiles that backup to Google Drive can´t mail the logs. Trying to send mail manually with the "test email settings" button, it takes a long time and displays a 0x0000274c error.

Exactly the same setup, and only the to-cloud backup profiles fail. I did a lot of testing, authorizations, new accounts, etc etc.

Can anybody help please ??

Thanks a lot.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: eMail log fails just on cloud profiles

Post by Swapna »

Hi,

I can't reproduce your problem. Can you please export the Google Drive profile (select the profile from SyncBackPro's main window > right click > Export Profile) and send your profile configuration to [email protected] for further investigation.

Thank you.
Post Reply