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Lost my main hard drive which had the profile info on it

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rgmvmm1944
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Posts: 3
Joined: Thu Sep 27, 2018 1:35 am

Lost my main hard drive which had the profile info on it

Post by rgmvmm1944 »

Is there a way to get my profile info back. Does the backup include the profile info? Is there any way to retreive it?
cliffhanger
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Posts: 606
Joined: Tue May 31, 2011 5:59 pm

Re: Lost my main hard drive which had the profile info on it

Post by cliffhanger »

Hi, there is an automated profile backup function (unless you disabled it) but this is by default set to a location on C drive also*

You can check (and alter) the settings via Preferences menu (main GUI) > Options > Settings tab > bottom section, but if it was still pointing to a location on C it would seem you are out of luck, as there is no other automated profile copying functionality. You could of course make your own dedicated profile to maybe even mass-copy profile-backups files (generated by the auto-backup) to somewhere off-system altogether (for example a cloud location, FTP server....) but that would require intervention from you.


* bear in mind 2BS do not know at the point of design/coding which (if any) other drives a user may have, and if so, which to use
Engztrom
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Joined: Mon Sep 12, 2016 5:27 pm

Re: Lost my main hard drive which had the profile info on it

Post by Engztrom »

The profiles are by default stored here (on Windows10):
"C:\Users\<user name>\AppData\Local\2BrightSparks\SyncBackPro".

If you have the C drive backed up (including the "\User" catalog tree), then you could reinstall Windows + SyncBackPro on a new or reformatted C-drive, and then restore just this catalog (either by creating a new restore job just for this, or doing a manual copy) to get all your old SyncBackPro profiles back. SyncBackPro then needs to be restarted for the old profiles to show up after the restore.
cliffhanger
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Joined: Tue May 31, 2011 5:59 pm

Re: Lost my main hard drive which had the profile info on it

Post by cliffhanger »

Another possibility might be if you had any SB profiles previously that were set to back up the location

%SYNCBACKBACKUPFOLDER%%DAYOFWEEKNAME%\

which are Variables that evaluate in Win10 to the path

C:\Users\[username]\AppData\Local\2BrightSparks\SyncBackPro\Profiles Backup\Mon\ (...\Tue\, ...\Wed\ etcetera)

Any backed-up copies of SB's own profile backups will be in the form NameOfProfileOrGroup.SPS which are compressed archives that contain all the various multiple components of a profile (or group). You can retrieve them by simply Importing them into a new install of SB Pro (or, double-clicking each SPS file - assuming Pro is the only SB variant you have installed; if you have or plan to have more than one variant, ask here for more info, giving details which)

As you can hopefully see, there may be up to 7 sets of these backups in day-related subfolders (...\Mon\, ...\Tue\ etcetera), and the most up-to-date backup of any one/given profile might be in any one of the subfolders (that is, the most up-to-date backup of your profiles may not all be in one subfolder; it depends when profiles were created/modified versus when auto-backups were made & what weekday that happened to be). You may need to examine the SPS files' LastModified stamps to ascertain which ones to import. This is especially important if you have Fast Backup or Intelligent Sync profiles (profiles that contain & leverage state-databases) and you should make your best efforts to retrieve the most-recent variant of any such profiles.

One trick you might want to use is to create another 'scratchpad' folder, and copy the contents of each of those seven day-based subfolders into it. When 'same name' collisions arise, Windows File Explorer will prompt you about it, and you can simply opt to keep the newer of the two files it is comparing at the time (repeat...). Then do your import (or double-clicking) from the scratchpad folder.

See this KB article for some considerations when retrieving backed-up profiles (especially re groups v. individual profiles) and another consideration regarding profiles containing state-databases.
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