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Shutdown does not work when Windows is locked

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andiherbst
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Posts: 5
Joined: Wed May 01, 2013 11:32 am

Shutdown does not work when Windows is locked

Post by andiherbst »

Hi!

Following the documentation, I run my profiles using a shortcut specifying the -m and -shutdown switches to shutdown the computer after the profile has finished. This works perfectly when Windows 10 is NOT locked, however when locking the system via Windows-Button+L or via group policies timeout, the computer does not shut down. In the Event Viewer under the category System there is the entry that the shutdown was initiated on behalf of the process SyncBackPro.exe. However it obviously did not succeed.

I read all the relevant knowledge base entries, but I could't solve my problem.

How can I automatically shutdown my computer after the profile has finished AND the computer is locked? Locking the computer is a critical security requirement - so I cannot just leave it unlocked.

System: Windows 10 Pro, v10.0.17134 Build 17134
SyncBackPro: V8.5.90.0 x64
Privilege Level of SyncBackPro: Administrator

Many thanks for your help!
Best,
Andi
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Shutdown does not work when Windows is locked

Post by Swapna »

Hi,

I can't reproduce your issue. Can you please export (select the profile from SyncBackPro main-window > right click > select Export Profile from the pop-up menu) and send your profile configuration to [email protected] to verify your settings?

Thank you
Slice
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Posts: 2
Joined: Wed Mar 13, 2019 12:00 pm

Re: Shutdown does not work when Windows is locked

Post by Slice »

I have this issue If I lock the computer. When I run a profile manually, I choose the option Shutdown the computer when all the profiles have finished, then lock the computer. The profile or profiles finish, then Syncback window just sits there.
However if I come back, unlock, close syncback voila now it shuts down imediatelty after. Not sure if it's sync back that will not shut, or a glitch in shutdown command from syncback.
Slice
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Posts: 2
Joined: Wed Mar 13, 2019 12:00 pm

Re: Shutdown does not work when Windows is locked

Post by Slice »

SyncBack Pro V8.5.115.0 (and earlier versions same).
Windows 10 Pro 64
Swapna
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Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Shutdown does not work when Windows is locked

Post by Swapna »

Hi,

I will pass this on to our development department for further investigation.

Thank you.
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