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FTP backup from website hangs

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jane_t
Newbie
Newbie
Posts: 1
Joined: Wed Nov 14, 2018 9:23 am

FTP backup from website hangs

Post by jane_t »

I have been using Syncback for years (from Version 4) and am currently using 8.5.97 Pro, but very recently all my FTP site backups have started to fail, they are on several different hosts so I don't think it's a problem at the host end.

What happens is the directory scan starts and runs for a little while before hanging and sending out the following.

I have tried turning off the Windows firewall completely, but this did not solve the problem.
2018-11-14_091702.jpg
2018-11-14_091702.jpg (470.07 KiB) Viewed 1747 times
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTP backup from website hangs

Post by Swapna »

Hi,

We have answered via parallel support ticket.

Thank you.
WebbyGiants
Newbie
Newbie
Posts: 1
Joined: Thu Jan 24, 2019 10:34 am

Re: FTP backup from website hangs

Post by WebbyGiants »

I am stuck and facing similar kind of problem. Please share the solution.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTP backup from website hangs

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:

https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.
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