I have been using Syncback for years (from Version 4) and am currently using 8.5.97 Pro, but very recently all my FTP site backups have started to fail, they are on several different hosts so I don't think it's a problem at the host end.
What happens is the directory scan starts and runs for a little while before hanging and sending out the following.
I have tried turning off the Windows firewall completely, but this did not solve the problem.
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FTP backup from website hangs
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- Expert
- Posts: 1023
- Joined: Mon Apr 13, 2015 6:22 am
Re: FTP backup from website hangs
Hi,
We have answered via parallel support ticket.
Thank you.
We have answered via parallel support ticket.
Thank you.
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- Newbie
- Posts: 1
- Joined: Thu Jan 24, 2019 10:34 am
Re: FTP backup from website hangs
I am stuck and facing similar kind of problem. Please share the solution.
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- Expert
- Posts: 1023
- Joined: Mon Apr 13, 2015 6:22 am
Re: FTP backup from website hangs
Hi,
Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:
https://help.2brightsparks.com/support/ ... 3000335603
If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!
Do not post (nor links to) Support Zips on this open forum
Thank you.
Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:
https://help.2brightsparks.com/support/ ... 3000335603
If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!
Do not post (nor links to) Support Zips on this open forum
Thank you.