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A document hangs on sharepoint

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ILOPEZ
Newbie
Newbie
Posts: 2
Joined: Tue Nov 20, 2018 9:32 am

A document hangs on sharepoint

Post by ILOPEZ »

Dear,

We use the sharepoint connector to transfer some files from our local computer to SPO.

We configure everthing, find the site, find the library and start to copy files.

But in one file with .doc extesion, the software copy and remove the file and the process not stop.

To continue, we have to delete the file from Sharepoint.

It seems like from the appi, the document is new and remove and copy the document, and at the same moment compare with the local at seems that is new again.

A bug?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: A document hangs on sharepoint

Post by Swapna »

Hi,

Can you please generate/submit a support zip with debug logs of the profile run and the full path of the .doc file to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:

https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.
ILOPEZ
Newbie
Newbie
Posts: 2
Joined: Tue Nov 20, 2018 9:32 am

Re: A document hangs on sharepoint

Post by ILOPEZ »

Dear,

I've just sent an email with the account [email protected]

Thanks.
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