Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

A document hangs on sharepoint

For technical support visit https://support.2brightsparks.com/
Post Reply
ILOPEZ
Newbie
Newbie
Posts: 2
Joined: Tue Nov 20, 2018 9:32 am

A document hangs on sharepoint

Post by ILOPEZ »

Dear,

We use the sharepoint connector to transfer some files from our local computer to SPO.

We configure everthing, find the site, find the library and start to copy files.

But in one file with .doc extesion, the software copy and remove the file and the process not stop.

To continue, we have to delete the file from Sharepoint.

It seems like from the appi, the document is new and remove and copy the document, and at the same moment compare with the local at seems that is new again.

A bug?
Swapna
Expert
Expert
Posts: 1026
Joined: Mon Apr 13, 2015 6:22 am

Re: A document hangs on sharepoint

Post by Swapna »

Hi,

Can you please generate/submit a support zip with debug logs of the profile run and the full path of the .doc file to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:

https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.
ILOPEZ
Newbie
Newbie
Posts: 2
Joined: Tue Nov 20, 2018 9:32 am

Re: A document hangs on sharepoint

Post by ILOPEZ »

Dear,

I've just sent an email with the account [email protected]

Thanks.
Post Reply