Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Error Report: // in file name breaks sync

For technical support visit https://support.2brightsparks.com/
Post Reply
davidshq
Newbie
Newbie
Posts: 4
Joined: Mon Jul 17, 2017 7:36 pm

Error Report: // in file name breaks sync

Post by davidshq »

Hi All,

I know this is an edge case but am hoping it can be patched rather than convincing my users to stop using // in their file names. :)

I'm syncing between Google Drive and a Windows 2016 server and have a path that looks like this:

\Audio\Visual Technology\Producer Checklists\Producer Sunday Responsibilities // Template

I receive the following error:

Failed to copy from Google Drive: Cannot create file "\\?\path\to\file\SBSE___.HYF"

I suspect the issue is the way that SyncBack is reading the file name, in the left-hand column of the error report where it lists the file that failed to transfer it has this path:

\Audio\Visual Technology\Producer Checklists\Producer Sunday Responsibilities%20\\ Template

Note that SyncBack has reversed the // to make them into part of the path.

Thanks!
Dave
Top
Swapna
Expert
Expert
Posts: 1023
Joined: Mon Apr 13, 2015 6:22 am

Re: Error Report: // in file name breaks sync

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:

https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.
Top
Post Reply

Return to “SyncBackPro (commercial)”