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Dropbox Sync - unchanged files

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glennss
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Posts: 1
Joined: Tue Jun 25, 2019 3:30 pm

Dropbox Sync - unchanged files

Post by glennss »

Hi Guys,

I'm have a backup running from a dropbox share to a local network share. The problem I have is that the files are being detected as changed when they are not. When the file comparison window pops up the Date / Time column for the Dropbox side is empty and so the profile then re-downloads all the files (about 8000 of them :shock: )

I'm also getting a lot of Critical errors of the type "Failed to copy from Dropbox : path/not_file/..."

do i need to use an external comparison program for Dropbox ??
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Dropbox Sync - unchanged files

Post by Swapna »

Hi,

Please generate and submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you
quan
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Posts: 1
Joined: Tue Aug 27, 2019 10:47 am

Re: Dropbox Sync - unchanged files

Post by quan »

Same here!
>>>I'm also getting a lot of Critical errors of the type "Failed to copy from Dropbox : path/not_file/..."<<<
hillzoid
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Posts: 1
Joined: Tue Aug 27, 2019 12:06 pm

Re: Dropbox Sync - unchanged files

Post by hillzoid »

Same here!!

>>> When the file comparison window pops up the Date / Time column for the Dropbox side is empty

My laptop was tethered to my phone and used up all my monthly mobile data allowance because syncback was trying to send everything to dropbox again ...
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Dropbox Sync - unchanged files

Post by Swapna »

Hi,

We have answered via your parallel support ticket.

Thank you.
aBjelke
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Posts: 1
Joined: Fri Sep 27, 2019 3:12 pm

Re: Dropbox Sync - unchanged files

Post by aBjelke »

I've plagued with the same problem.
After a few hours researching, trying to change settings, rename files etc. I'm without a clue...
Did any of you guy's resolve the problem?
Please share!
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Dropbox Sync - unchanged files

Post by Swapna »

Hi,

Please submit a support ticket to [email protected] for assistance.

Thank you.
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