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FTPS Backups fail in v8

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virusbcn
Newbie
Newbie
Posts: 2
Joined: Wed Apr 22, 2020 4:15 pm

FTPS Backups fail in v8

Post by virusbcn »

Hello, I have been testing with copies to a FTPS server, with the V9 version it works perfectly with the "Eldos" and "Weonlydo" engines, however with the "SmartFTP" engine it fails and gives an error that I have not been able to solve.
Exactly the same error that gives me in the V8 version, either SE or PRO, I can't get it to work...
Is it possible to change the FTP engine in the v8 version?

I understand that it would not be normal to have to change all the versions I have sold and distributed to V9 for this reason
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTPS Backups fail in v8

Post by Swapna »

Hi,

Eldos FTP engine is supported only in V9.

Pro V8 supports, WeOnlyDo and SmartFTP engines when backing-up files to SFTP server.

Thank you.
virusbcn
Newbie
Newbie
Posts: 2
Joined: Wed Apr 22, 2020 4:15 pm

Re: FTPS Backups fail in v8

Post by virusbcn »

Sorry, but I bought several licenses of Syncback PRO because they supported FTPS and now that I have to use it it turns out that it doesn't support it, in the specifications it clearly says that it supports FTPS.
Please solve the problem or offer me an upgrade to V9, I bought several licenses that should work, I do not understand or understand the answer.
Greetings
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTPS Backups fail in v8

Post by Swapna »

Hi,

SyncBackPro V8 supports file backup to FTP, FTPS and SFTP servers. Can you please submit a support ticket to [email protected] with your profile configuration and logs for investigation.

Thank you.
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