I am finding issues with SyncBackPro, using FTP with multiple worker threads to speed up backups. After a random amount of time, SyncBackPro will no longer transfer files. The app is still working, but no more transfer progress. I have left it alone for hours and still no progress. Any suggestions to try? I have used from 2 to 10 worker threads - they all cause the app to stop sending data after some time has past. I have to exit the app - can't stop the profile - just sits there greyed out.
The originating device is a Windows Server 2019, using FTP to a QNAP device over the internet. The app and both systems are updated to current patches and firmware.
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Issues with FTP and multiple working threads
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dantroxel
- Newbie
- Posts: 1
- Joined: Sun Jun 06, 2021 9:48 pm
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Swapna
- Expert
- Posts: 1021
- Joined: Mon Apr 13, 2015 6:22 am
Re: Issues with FTP and multiple working threads
Hi,
Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603
If your zip is over 20MB, contact us for alternate instructions, advising the actual size.
Do not post (nor links to) Support Zips on this open forum.
Thank you
Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603
If your zip is over 20MB, contact us for alternate instructions, advising the actual size.
Do not post (nor links to) Support Zips on this open forum.
Thank you