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Missing files from Google Drive transfer

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tomatosoup75
Newbie
Newbie
Posts: 2
Joined: Sun Jul 18, 2021 11:58 pm

Missing files from Google Drive transfer

Post by tomatosoup75 »

Hi I am running into an issue doing a backup transfer from a "Shared with me" Google Drive folder. When I run the profile, it is not transferring new files that have been added since the last profile run.

However when I go to Modify > Filters > File and Folder selection, the new files appear in the list and are ticked, but the differences window doesn't show the new files and they don't transfer to my local drive.

I tried creating a new profile with the exact same settings, and this time it DID transfer the new files.

Is there a solution to this that doesn't require creating a new profile each time?

Thank you!
mmullins_98
Expert
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Posts: 149
Joined: Wed Jun 05, 2019 11:40 am

Re: Missing files from Google Drive transfer

Post by mmullins_98 »

Maybe this help will help:

Most common reasons for files being skipped

https://help.2brightsparks.com/support/ ... ng-skipped
tomatosoup75
Newbie
Newbie
Posts: 2
Joined: Sun Jul 18, 2021 11:58 pm

Re: Missing files from Google Drive transfer

Post by tomatosoup75 »

Thank you that helped narrow down the problem. Maybe this is a bug?

I found a clue in the log which makes it look like Syncback is confusing the source and destination

I then went to Modify > Decisions - Files and the option "what to do if a file exists on Destination but not on Google Drive" I changed to "Copy file to Google Drive"

Doesn't make sense, because of course the file is on Google Drive, and not on the destination.

I ran the profile again and it successfully copied the file *from* Source-Google Drive *to* Destination-My computer.

I wanted to test this again so I deleted the local file, changed that Decisions setting back to "Do nothing" and ran the profile again. This time it DID copy the file.

Would be interested to know if this is a bug or an error on my part somewhere. If anyone else has the issue where new files are not copied, my solutions are to either change that setting above, or just create a new profile.
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