Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Profile start when shutting down

For technical support visit https://support.2brightsparks.com/
Post Reply
Computerdienst
Newbie
Newbie
Posts: 4
Joined: Thu Jan 19, 2017 12:11 pm

Profile start when shutting down

Post by Computerdienst »

Dear all,

I recently installed a new Windows 10 Laptop for one of my customers. I also installed the newest version of SyncBack SE. I created a profile / backup-task and set it to run when the user is shutting down his machine.

This worked perfectly with Windows 7, but Windows 10 seems to have some problems.

This things can happen:

1. The backup starts but suddenly I'm back at the desktop.
2. The backup runs correctly but when I boot the laptop again autostart isn't working (OneDrive, SyncBack etc. not visible in tray)

Are there any known issues? And maybe any solutions? The obvious one - reinstall - has already been done. Also changing the KillTask Time Out in the registry.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Profile start when shutting down

Post by Swapna »

Hi,

I just tested with SyncBackSE V7.6.50.0, but I couldn’t reproduce your issue. Note that we have recently fixed an issue when running a profile on Windows shutdown/logoff. Please refer to the release note of V7.6.45.0:

https://www.2brightsparks.com/syncback/changes.html

Therefore, if you are not using the latest version of SE, I would suggest you to upgrade and test the profile run to see if it resolves your problem:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.

Thank you.
Computerdienst
Newbie
Newbie
Posts: 4
Joined: Thu Jan 19, 2017 12:11 pm

Re: Profile start when shutting down

Post by Computerdienst »

Hi swapna,

It really seems to be exact the bug I'm facing BUT I installed SyncBack about 2 weeks ago. I already should have the version with this bug fixed. However I will install the newest one, but I don't think this will help then.
Computerdienst
Newbie
Newbie
Posts: 4
Joined: Thu Jan 19, 2017 12:11 pm

Re: Profile start when shutting down

Post by Computerdienst »

Hi Swapna,

I just checked with the customer. He already has version 7.6.50 installed. Any suggestions? :)
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Profile start when shutting down

Post by Swapna »

Hi,

Please submit a support zip of the profile in-question for further investigation. Full instructions to create and submit a support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you
Computerdienst
Newbie
Newbie
Posts: 4
Joined: Thu Jan 19, 2017 12:11 pm

Re: Profile start when shutting down

Post by Computerdienst »

Hi swapna,

Really strange. I switched to english and debug, and now it works like a flaw... I really have no idea why?

I keep you updated if the problem shows up again.
Post Reply