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From 7.5 to 7.6

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Amyco
Newbie
Newbie
Posts: 6
Joined: Tue Jun 07, 2016 8:31 am

From 7.5 to 7.6

Post by Amyco »

Hello,
I bought several years ago a version of SyncBackSE. It is installed on two PCs, one old and one new, both under Win10 family.

On the new PC it is the 7.6.64.0 which is installed and I was able to upgrade to 7.6.74.0.

On the old PC it is the 7.5.19.0 which is installed and which indicates that a new version is available but it is impossible for me to carry out the update. How to solve this problem without losing the saved profiles and their settings?

Thank you for your reply.
SyncBack is a very good product very useful.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: From 7.5 to 7.6

Post by Swapna »

Hi,

Can I request you to submit a support ticket to [email protected], with some screen shots showing the problem (error messages returned when upgrading to the latest version) for further investigation?

Thank you.
Amyco
Newbie
Newbie
Posts: 6
Joined: Tue Jun 07, 2016 8:31 am

Re: From 7.5 to 7.6

Post by Amyco »

Yes it's done.

But I found that the problem only occurred if my Chrome browser was not already open.
If it is open, then updating works.

Thank You
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