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Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

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bradavon
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Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by bradavon »

Hi,

Windows 10 Fall Creators Update (v1709)
SyncBackSE 5.20.0.0

Up until now I've not had a reason to upgrade, however since upgrading to the Fall Creators Update SyncBackSE cannot see the OneDrive folder. When I click "Choose subdirectories and files" the OneDrive folder isn't listed any more.

My backup is set to "Mirror Right" and running a backup deleted my entire OneDrive folder from my backup drive :shock:

I think it's related to the new OneDrive Files On-Demand feature because if I untick in OneDrive Settings --> "Save space and download files as you use them" the OneDrive folder is shown again.

What's strange is the OneDrive folder has a mixture of placeholders but thousands of locally stored files too. So I don't understand why the entire folder disappears.

1. Why is this happening?
2. Is this related to the Fall Creators Update OneDrive Files On-Demand feature?
3. Is it an issue in newer versions of SyncBackSE?

I appreciate I've got an old version.

Thanks
Swapna
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Re: Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by Swapna »

Hi,

We have answered via your parallel support ticket.

Thank you.
bradavon
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Re: Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by bradavon »

I've not received the email response. Can it be resent please.
bradavon
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Re: Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by bradavon »

I've got the email thanks.
vaipan
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Re: Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by vaipan »

I'm having this same issue. Is there a fix?
bradavon
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Re: Win10 Fall Creators Update: SyncBackSE 5.20.0.0 cannot see OneDrive folder

Post by bradavon »

Yes.

You need to untick "Ignore NTFS junction points (reparse points)" in Compare --> Attributes. It exists in older versions than version 8 but maybe shown elsewhere.

It should be noted doing so will also tick all the standard Windows junction points that are usually ignored. So you'll want to untick the folders C:\Users\All Users and C:\Users\Default User which will suddenly be ticked.

C:\Users\All Users is a junction point for C:\ProgramData, so presumably the folder would end up being copied twice if you also had C:\ProgramData ticked.

Also if you tick a folder to backup that contains "Cloud Only" files they will be downloaded when SyncBackSE scans the folder (i.e. no longer cloud only(. There's no way to prevent this. SyncBackSE has to interact with the folder to see what's in it and doing forces the file to download.

If you tick "Do not copy offline files" also in Compare options they'll then not be transferred to the backup drive but you can't prevent them being downloaded. So it's a bit pointless IMO in ticking it as you may as well back them up if they've been downloaded. For me I've unticked the main folder I stored "Cloud Only" files in so SyncBackSE ignores it (which in my case is my phone's Camera Roll).
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