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Email log error (Gmail account)

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panzemeyer
Newbie
Newbie
Posts: 2
Joined: Tue Oct 30, 2012 11:45 am

Email log error (Gmail account)

Post by panzemeyer »

Error message:
19/11/2017 15:31:27: 220 smtp.gmail.com ESMTP c54sm14327423wra.84 - gsmtp
19/11/2017 15:31:27: EHLO %3a%3a1
19/11/2017 15:31:27: 501-5.5.4 HELO/EHLO argument "%3a%3a1" invalid, closing connection.
501 5.5.4 https://support.google.com/mail/?p=helo c54sm14327423wra.84 - gsmtp
19/11/2017 15:31:27: 220 smtp.gmail.com ESMTP h2sm6363847edc.89 - gsmtp
19/11/2017 15:31:27: RSET
19/11/2017 15:31:27: 250 2.1.5 Flushed h2sm6363847edc.89 - gsmtp
19/11/2017 15:31:27: AUTH XOAUTH2 dXNlcj1wYW56ZW1leWVyQGdtYWlsLmNvbQFhdXRoPUJlYXJlciB5YTI5Lkdsc0pCU1BUMWItYUVXZHhtRUppSGVxS0U2N1NBYjNkMFgyTlFPY1RtM3pNM1VMdG1QcWxzZlZsTUY4dGxhYmRidWdicHVnNnlqVzFMelFkbXNaUTY4Q2dSWDZIbUktV203S1hPZGxtWHBqQWdfeVkzUS1zay0wQWo0UFYBAQ==
19/11/2017 15:31:27: 503 5.5.1 EHLO/HELO first. h2sm6363847edc.89 - gsmtp
Error with user authentication;socket timeout(exact)
Settings:
Email the log after the profile has run: checked
Use shared settings: Gmail
Email service: custom
Server type: SMTP
Hostname: smtp.gmail.com
To: tmougne.at.gmail.dot.com (target account)
From: panzemeyer.at.gmail.dot.com (sender account)
Subject: backup
Login: use Gmail OAUTH2 to autenticate
Username : panzemeyer.at.gmail.dot.com
Password: (dots)
Any clue how I could fix this problem?
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Email log error (Gmail account)

Post by Swapna »

Hi,

Can you please enter + in the 'Local computer name' option under:

Modify > Expert > Log > Advanced settings page

and test the connection. If the issue persists, enter your computer name in that option and test the connection. Please read the Help file for more details about +. With Log > Advanced settings page opened, press F1 to open the contextual help for more details.

Thank you.  
panzemeyer
Newbie
Newbie
Posts: 2
Joined: Tue Oct 30, 2012 11:45 am

Re: Email log error (Gmail account)

Post by panzemeyer »

Hi,

Thanks for the reply.

I tried both methods (adding "+" or my computer name in the Local Computer field). In both cases the test email was sent alright but the actual backup process got stuck at 99% at the "Closing log" step and no email was sent. I had to close SyncBack with the Task Manager and when I reopened it the backup status showed "Success". On the other hand the backup process completes without a glitch if I disable the log email option.
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Email log error (Gmail account)

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of your profile run for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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