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Windows 10 Ransomware Protection Conflict

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[email protected]
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Windows 10 Ransomware Protection Conflict

Post by [email protected] »

I have just upgraded to Windows 10 1709 the Fall creators update. This version includes a new facility in Windows Defender to set certain folders to be protected against ransomware. I have added Syncback.exe to the list of excluded applications but when I try and run a backup I get a failure with this error message

Ransomware Detection: The hash value of the file (D:\Tim's documents\O0507P4A.rtf) could not be calculated: Cannot open file "\\?\D:\Tim's documents\O0507P4A.rtf". The system cannot find the file specified
Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Windows 10 Ransomware Protection Conflict

Post by Swapna »

Hi,

The error message:

Ransomware Detection: The hash value of the file (D:\Tim's documents\O0507P4A.rtf) could not be calculated: Cannot open file "\\?\D:\Tim's documents\O0507P4A.rtf". The system cannot find the file specified

means the Ransomware detection file set under:

Preferences menu > Options > Expert tab is not available or accessible. Hence SyncBack failed to calculate and compare the hash value and stopped the profile run with that error. Please refer to this article for more details on Ransomware detection and how it works:

https://www.2brightsparks.com/resources ... cback.html

Can you please check if the file ‘O0507P4A.rtf’ is present in the “D:\Tim's documents\” folder? If not, you may have to click on 'Clear' button under:

Preferences menu > Options > Expert tab

to remove the ransomware detection option. Then choose an existing file or create a new ransomware detection file to enable the detection again.

Thank you.
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