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Problem with network credentials

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lockon
Newbie
Newbie
Posts: 2
Joined: Sun Mar 03, 2013 3:41 am

Problem with network credentials

Post by lockon »

I use SynBack to backup to a Synology Diskstation. The share where the backup is destined is R/O to the 'admin' user (same username as the domain controller but Synology is not on the domain). The synology account with R/W is 'backup'. When I configure the network credentials in the SynBack profile and click 'Test Connection' I get "Success!". I also have selected the 'Use the supplied username ...' option under Network|Advanced.

However, when the scheduled backup runs, I get the error "Access is denied" in the log... If I change the 'admin' account to R/W on the Synology and everything completes as expected... seems like SyncBack is ignoring the 'Use the supplied username ..." option?

Thank you
Sunil
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Problem with network credentials

Post by Swapna »

Hi,

Can you please export and send your profile configuration (select the profile > right click > Export Profile) to [email protected] for investigation?

Thank you.
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