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Failed to delete from Destination : Cannot delete file (395): Access to the cloud file is denied

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dd5087
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Joined: Thu Feb 08, 2018 8:07 pm

Failed to delete from Destination : Cannot delete file (395): Access to the cloud file is denied

Post by dd5087 »

I have a mirror scheduled to backup certain directories on my laptop to OneDrive. I am getting this error when a file needs to be deleted on the cloud: "Failed to delete from Destination : Cannot delete file (395): Access to the cloud file is denied" I have looked at the Profile Description and it says "Files only on Destination are deleted". What am I missing? Thanks for any assistance.
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Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Failed to delete from Destination : Cannot delete file (395): Access to the cloud file is denied

Post by Swapna »

Hi,

Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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dd5087
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Posts: 2
Joined: Thu Feb 08, 2018 8:07 pm

Re: Failed to delete from Destination : Cannot delete file (395): Access to the cloud file is denied

Post by dd5087 »

Swapna wrote: ↑
Thu Aug 22, 2019 4:42 am
 Hi,

Please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:
https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
After posting this issue on the forum I realized that I am not running SyncbackSE but SyncbackLite. Does your instructions for creating a support zip for this version still apply?
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