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FTP SSL error

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cavadore
Newbie
Newbie
Posts: 3
Joined: Sat May 17, 2014 11:11 pm

FTP SSL error

Post by cavadore »

Hello,
It was working fine a week ago, suddenly I have this message ->

02/07/2021 18:49:53: SyncBackSE V8.9.15.0 (32-bit)
02/07/2021 18:49:53: Windows 10 x64 build 19043
02/07/2021 18:49:53: Resolving host name "XXXXXXX"
02/07/2021 18:49:53: Connecting to XX.XXX.XX.XX Port: XXXX
02/07/2021 18:49:53: Connected to XXXX.
02/07/2021 18:49:54: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
02/07/2021 18:49:54: 220-You are user number 1 of 8 allowed.
02/07/2021 18:49:54: 220-Local time is now 16:49. Server port: XXXX.
02/07/2021 18:49:54: 220-IPv6 connections are also welcome on this server.
02/07/2021 18:49:54: 220 You will be disconnected after 5 minutes of inactivity.
02/07/2021 18:49:54: AUTH TLS
02/07/2021 18:49:54: 234 AUTH TLS OK.
02/07/2021 18:49:54: SSL/TLS internal error (Error = 0x7eafc19a).
02/07/2021 18:49:54: The credentials supplied to the package were not recognized

I put Xs to avoid to disclose the server, and I've got this nasty message

SSL/TLS internal error (Error = 0x7eafc19a)

I've tried filezilla to the server and he asked me for a certificate and works fine...

Syncback seems confused ....

How to overcome this ?
cavadore
Newbie
Newbie
Posts: 3
Joined: Sat May 17, 2014 11:11 pm

Re: FTP SSL error

Post by cavadore »

I have just upgraded to version

02/07/2021 19:15:41: SyncBackSE V9.5.22.0 (64-bit) and got the same message ->

SSL/TLS internal error (Error = 0x8009030d).
cavadore
Newbie
Newbie
Posts: 3
Joined: Sat May 17, 2014 11:11 pm

Re: FTP SSL error

Post by cavadore »

Looking inside the windows' log

Cryptographic operation.

Subject:
Security ID: XXX
Account Name: XXX
Account Domain: XXX
Logon ID: 0x1A5CA63

Cryptographic Parameters:
Provider Name: Microsoft Software Key Storage Provider
Algorithm Name: UNKNOWN
Key Name: 328e8b80-8e27-4091-adb4-73a90063f05c
Key Type: User key.

Cryptographic Operation:
Operation: Open Key.
Return Code: 0x80090016
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: FTP SSL error

Post by Swapna »

Hi,

We have answered via your parallel support ticket.

Thank you
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