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Profil execution error "Failed to delete from Destination : Cannot delete file "

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
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Guy77
Newbie
Newbie
Posts: 7
Joined: Tue Sep 10, 2013 4:12 pm

Profil execution error "Failed to delete from Destination : Cannot delete file "

Post by Guy77 »

Hello everybody,

I am running SyncBack Free 7.6.36.0 Under Windows 10 1607 x64 and I face the followinf problem when running a profil that was previously run successfully Under Windows 7 :

For all files that need to be deleted (because they no longer exist in the source, I have an error and the log says " Failed to delete from Destination : Cannot delete file (5) : Access denied"

I am logged as administrator (by the way I am the only user on this computer, and except the Windows version upgrade I don't see any significant change on my settings...

I made the change of renaming the destination folder (adding -Old to the previous name) and everything runs allright : no problems creating new directories.

Could you please advise?

Tks,

Guy
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Profil execution error "Failed to delete from Destination : Cannot delete file "

Post by Swapna »

Hi,

Access Denied is a Windows error. Windows reports that the user running SyncBackFree does not have permissions/access rights to perform something the profile is set to do. The possible reasons for getting Access Denied errors are explained in this KB article:

http://support.2brightsparks.com/knowle ... or-message

As you have stated the problem appears only when deleting files, I am guessing the user might have permissions to copy files but not to delete files from your destination. The other possibility is, maybe the granted permissions were revoked when you upgraded from Windows 7 to Windows 10. So you may have to grant the required permissions to your destination folder to resolve your issue.

You can refer to this forum posts for more details:

http://www.2brightsparks.com/bb/viewtop ... 577#p45577

http://www.2brightsparks.com/bb/viewtop ... 385#p45385

Note that we can’t provide bespoke consultancy/support for solving Access Denied errors aside from the suggestions given above (and in the KB article).

Thank you.
Guy77
Newbie
Newbie
Posts: 7
Joined: Tue Sep 10, 2013 4:12 pm

Re: Profil execution error "Failed to delete from Destination : Cannot delete file "

Post by Guy77 »

Hello Swapna,

Thank you for your reply and the links.

I have deleted the old records and created new ones using the new OS. All my backups run without problem now.

Tks again.

Guy
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