Hello,
I'm evaluating your SyncBack Free before I purchase. I've done 3 backups and they all end in "failure". Most files seem to backup normally but there are several hundred files that don't get backed up and return an "error" during the backup. I've attached two JPG image files showing the Logs for your review and would like your opinion on what the problem may be.
Before posting, and to avoid disappointment, please read the following:
- This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
- If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.
- If you are entitled to technical support then please submit a support ticket. Please do not post the same question to the forum and also via a support ticket. Once again, 2BrightSparks does not provide technical support via this forum.
Backup Failure/Errors
-
- Newbie
- Posts: 1
- Joined: Mon Jan 30, 2017 2:57 pm
Backup Failure/Errors
- Attachments
-
- SyncBackFree V7.6.45.0 Log-2.jpg (260.95 KiB) Viewed 4052 times
-
- SyncBackFree V7.6.45.0 Log-details-2.jpg (322.69 KiB) Viewed 4052 times
-
- 2BrightSparks Staff
- Posts: 1003
- Joined: Mon Apr 13, 2015 6:22 am
Re: Backup Failure/Errors
Hi,
Access is denied is a Windows error. Windows reports that the user running SyncBackFree does not have permissions/access rights to perform something the profile is set to do. As you are backing-up entire C drive, most of those Access Denied errors are returned when scanning system files/folders e.g. ProgramData, Program Files etc., or files that you don't have permission to read or copy.
Please note that our programs (SyncBackPro/SE/Free) are not designed to (and cannot) make an exact copy of a system drive. SyncBack is a backup utility designed to backup files-based data that are created by the user (that is, files created by you and do not backup system or applications). Please read this forum post for more details:
viewtopic.php?t=12219
Thank you.
Access is denied is a Windows error. Windows reports that the user running SyncBackFree does not have permissions/access rights to perform something the profile is set to do. As you are backing-up entire C drive, most of those Access Denied errors are returned when scanning system files/folders e.g. ProgramData, Program Files etc., or files that you don't have permission to read or copy.
Please note that our programs (SyncBackPro/SE/Free) are not designed to (and cannot) make an exact copy of a system drive. SyncBack is a backup utility designed to backup files-based data that are created by the user (that is, files created by you and do not backup system or applications). Please read this forum post for more details:
viewtopic.php?t=12219
Thank you.