Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Correct "cannot connect to destination"?

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
Post Reply
gogreen
Knowledgeable
Knowledgeable
Posts: 25
Joined: Sat Jan 15, 2011 5:59 pm

Correct "cannot connect to destination"?

Post by gogreen »

I recently did a repair installation of Windows 10 on my laptop, and now when I try to sync folders between my desktop and laptop, I get the attached error message. I can sync just fine to two other shared folders, but this message appears for all the other folders that used to sync just fine. Did I miss a file setting?
Attachments
error.PNG
error.PNG (5.32 KiB) Viewed 2540 times
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 992
Joined: Mon Apr 13, 2015 6:22 am

Re: Correct "cannot connect to destination"?

Post by Swapna »

Hi,

"The network path was not found" is a Windows error (not a SyncBackFree error). Our program is just reporting the error back to the user. You can refer to that Windows error code here (search for code 53):

https://msdn.microsoft.com/en-us/librar ... S.85).aspx 

Can you try connecting to your network drive (using the UNC path entered in the profile) from the File explorer (or Windows explorer) to see if it works? If yes, then try these suggestions:

1. Reboot both Source and Destination computers

2. Ensure the you have entered correct credentials to connect to your network drive under:

Modify > Expert > Network settings page

3. Enable the option "Use the supplied username and password before trying my current username and password" under:
Modify > Expert > Network > Advanced settings page.

4. Try entering the I.P Address instead of the hostname in the UNC path to connect to your network drive and retry the execution.

Thank you.
gogreen
Knowledgeable
Knowledgeable
Posts: 25
Joined: Sat Jan 15, 2011 5:59 pm

Re: Correct "cannot connect to destination"?

Post by gogreen »

Thanks, Swapna. I'll try this later today.
Post Reply